Welcome to Avallano Support

Welcome to Avallano Support

Welcome to Avallano's customer support! We are dedicated to providing you with exceptional service and support. This document outlines the key information you need to effectively utilize our support services.

1. Working Hours:

Our support team is available to assist you during the following hours:

• Monday to Friday: 8:00 AM - 6:00 PM (EST)
• Weekends & Public Holidays: Limited support (Email only unless urgent, then call)

Note: Response times may vary during peak periods and holidays.

2. Contacting Support:

For immediate assistance, you can reach out to us through the following channels:

• Email: [e-mail]
• Phone: [phone]
• Live Chat: Available on our website during working hours. (8-6)

For non-urgent inquiries or feedback, please email us, and we will get back to you within one business day.

4. Service Level Agreements (SLAs):

Our commitment to providing timely and effective support is outlined in our SLAs:

• Response Time:
  • Urgent issues: within 15 minutes during working hours.
  • Non-urgent issues: within 24 hours.
• Resolution Time:
  • Critical issues: within 24 hours.
  • Major issues: within 3 business days.
  • Minor issues: within 5 business days.

Note: Resolution times may vary based on the complexity of the issue.

6. Feedback:

Your feedback is vital to us. After your issue is resolved, you will receive a short survey via email. Please take a moment to let us know about your experience with our support team.

Thank you for choosing Avallano. We are here to help and ensure your experience with our products and services is successful and enjoyable.

Best Regards,

The Avallano Support Team